Privacy Policy
SND Recycler Malaysia ("we", "us", "our") operates sndrecycler.my. This Privacy Policy explains how we collect, use, and protect personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Who we are
Our registered address is Unit 5.72, Level 5, Wisma Central, 147 Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. You can contact us at info@sndrecycler.my or +60-11-21281300.
2. What data we collect
We collect the following categories of personal data:
- Contact data — name, business email, business phone, company name, address provided in enquiry forms or emails.
- Service data — details of the e-waste or IT equipment you ask us to collect, including quantities, locations, and inventory lists.
- Technical data — IP address, browser type, and pages visited, collected via analytics tools.
- Communications — emails, WhatsApp messages, and phone call notes related to your enquiry or service.
3. How we use your data
We use personal data to:
- Respond to enquiries and provide quotes
- Deliver e-waste collection, ITAD, and data destruction services
- Comply with Malaysian regulatory obligations (DOE, PDPA, tax, employment)
- Improve our website and service quality
- Send service-related updates (with opt-out available)
4. Legal basis
We process personal data on the basis of consent (for marketing communications), contract performance (for service delivery), and legal obligation (for DOE and tax compliance).
5. Sharing your data
We share personal data only with:
- Licensed downstream recycling facilities acting as processors
- Our CRM, email, and analytics providers
- Government agencies where legally required (e.g., DOE audit, tax authority)
We do not sell personal data.
6. Data retention
We retain enquiry and service data for up to seven years to comply with Malaysian tax and environmental records requirements. Marketing data is retained until you opt out.
7. Your rights under PDPA
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for marketing communications
- Request data deletion where retention is no longer required
To exercise any right, email info@sndrecycler.my with the subject "PDPA Request".
8. Cookies & analytics
Our website uses cookies for analytics (e.g., Google Analytics) and functionality. You can control cookies through your browser settings. Disabling analytics cookies does not affect site functionality.
9. Security
We protect personal data through access controls, encrypted transmission (HTTPS), and staff confidentiality policies. Client data stored on devices we process for recycling is destroyed under our data destruction service before disposal.
10. Changes to this policy
We may update this policy. The "Last updated" date reflects the most recent version. Continued use of our site after changes constitutes acceptance.
11. Contact
SND Recycler Malaysia
Unit 5.72, Level 5, Wisma Central, 147 Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: info@sndrecycler.my
Phone: +60-11-21281300